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Category: Global IT News

Lexful Debuts MSP IT Documentation Platform at Right of Boom

Lexful officially entered the managed services market this week at Right of Boom, introducing an AI-native IT documentation platform designed specifically for MSP operations.  The launch comes as MSPs increasingly reassess core operational tools amid rising security risk, technician turnover, and growing reliance on automation. Lexful targets operational risk and technician burnout in MSP environments…

How to Start an MSP (Managed Service Provider) Business

Starting a managed service provider (MSP) business is a common path for IT professionals looking to turn technical expertise into a scalable, recurring-revenue company. As businesses increasingly outsource IT management, demand for MSPs continues to grow across industries and company sizes. This guide explains what an MSP is, the services MSPs typically offer, and the…

The AI Infrastructure Challenge: Preparing for the Agentic AI Revolution

Around the world, governments and industries are moving quickly to secure leadership in Artificial Intelligence (AI). For many countries, this momentum intersects with various pressing demographic realities: an aging population, a shrinking workforce, and the urgent need to reinvent productivity. We cannot afford to fall behind. And the rise of agentic AI promises to accelerate…

Australian Public Sector AI Adoption Ramping Up, Yet Progress Hampered by Fragmented Systems and Data

GUEST RESEARCH:   New research from Appian (Nasdaq: APPN) reveals AI adoption in the public sector has gained rapid traction, with 70% of public sector workers reporting AI is now integrated into their daily tasks, a significant jump from 58% just one year ago. This places the public sector close behind large private enterprises, which continue to…

2026 Predictions from Teradata

Teradata’s 2026 predictions paint a picture of an AI landscape moving beyond hype toward real, measurable impact. Across data, analytics and AI, their leaders highlight a shift to strong foundations, specialised models, and experience-led innovation as the keys to value. Together, these perspectives outline how organisations can turn rapid AI evolution into sustainable business outcomes.

CommBank releases Australian-first report outlining how it is adopting AI

Commonwealth Bank has become the first Australian bank to release a report outlining how it is ideating, developing, deploying and managing Artificial Intelligence (AI) at an organisational level with a focus on responsible practices. The report explores the Bank’s approach to AI, its journey over the past decade, and practical examples of AI in action across the organisation.

Cyberhaven Intros Unified DSPM Platform for AI-Era Data Risk

Cyberhaven has announced the general availability of its Data Security Posture Management (DSPM) solution, expanding its unified AI and data security platform to address how sensitive information now moves across endpoints, cloud services, SaaS applications, on-prem systems, and generative AI workflows. Platform promises to address the security risks posed by AI collaboration tools The vendor…

TeamViewer Adds DEX Capabilities to Thrive’s MSP Platform

TeamViewer has announced a new partnership with Thrive that brings TeamViewer’s Digital Employee Experience (DEX) capabilities into Thrive’s NextGen managed services platform. A proactive approach to addressing IT issues Channel Insider spoke with Thrive CEO Bill McLaughlin, who said the new integration is designed to give customers clearer visibility amid increasingly complex IT environments and…

Quest Technology CEO Burke on M&A Integration Best Practices

As mergers and acquisitions accelerate across the IT channel, technology integration has emerged as one of the most common, and costly, failure points after deals close. In an interview with Channel Insider, Tim Burke, CEO of managed services provider Quest Technology Management, shared insights from years of guiding organizations through post-deal technology integrations.  Drawing on…

Cavelo Launches Tool to Help MSP and MSSP Growth

Cavelo recently announced the debut of Cavelo Flash, a new prospecting tool to help MSPs and MSSPs accelerate growth with fast, agentless risk posture assessments. Cavelo Flash promises DSPM solution with the speed and cost efficiency MSPs need The new tool features modern DSPM capabilities, enabling service providers to assess and communicate insights and tangible…

Veeam Exec on AWS Partnership, Channel Opportunity, More

As cloud strategies shift and data security practices face new scrutiny in the age of AI, technology vendors continue to form partnerships and integrate products to address market challenges. We spoke with Brandt Urban, the chief business development officer at Veeam, about the company’s longstanding partnership with AWS and how Veeam plans to accelerate its…

Snowflake and OpenAI Forge $200 Million Partnership to Bring Enterprise-Ready AI to the World’s Most Trusted Data Platform

COMPANY NEWS: Snowflake and OpenAI advance secure, enterprise AI at scale Snowflake and OpenAI sign $200 million partnership agreement to deliver advanced AI model capabilities to enterprise customers through co-innovation and joint go-to-market efforts Global customers such as Canva and Whoop will leverage OpenAI industry-leading models in Snowflake to deploy context-aware AI apps and agents across…

Why your physical study setup matters as much as your apps

GUEST OPINION: Productivity isn’t just about choosing the right apps — it’s also shaped by how and where you physically study. An unstable or uncomfortable iPad setup quietly drains focus through poor posture, constant adjustments, and added mental strain. By contrast, a stable, well-positioned device supports comfort, reduces cognitive load, and allows students to move…

Shield Technology Partners Announces $100M Investment

Shield Technology Partners has secured a $100 million investment from Thrive Holdings as it looks to accelerate product development and expand its national IT services platform through strategic acquisitions. The New York-based company positions itself as an AI-first IT services platform, combining engineering and product development with operational support and M&A expertise.  $100M investment to…

Shield Technology Partners Announces $100M Investment

Shield Technology Partners has secured a $100 million investment from Thrive Holdings as it looks to accelerate product development and expand its national IT services platform through strategic acquisitions. The New York-based company positions itself as an AI-first IT services platform, combining engineering and product development with operational support and M&A expertise.  $100M investment to…

CyberFox Co-Founders on Recent Investment & 2026 Opportunity

CyberFOX, a cybersecurity software provider focused on managed service providers and IT organizations, has secured a nine-figure growth investment led by Level Equity, with participation from Radian Capital and the company’s founders. Channel Insider spoke with co-founders Adam Slutskin and David Bellini ahead of the announcement to learn more about why they chose to take…

CyberFox Co-Founders on Recent Investment & 2026 Opportunity

CyberFOX, a cybersecurity software provider focused on managed service providers and IT organizations, has secured a nine-figure growth investment led by Level Equity, with participation from Radian Capital and the company’s founders. Channel Insider spoke with co-founders Adam Slutskin and David Bellini ahead of the announcement to learn more about why they chose to take…

Q&A: The Hidden Costs Behind MSP Growth and Margin Pressure

Managed service providers are reporting strong revenue growth, but many say profitability is moving in the opposite direction. As tool costs rise and service complexity increases, margins are failing to keep pace—creating a paradox for growing partners. Paessler Director of Global MSP Sales Edward Knight shared more about this trend and his advice for MSPs…

From Risk to Resilience: Why Responsible AI Is AN/Z’s Innovation Engine

GUEST OPINION: Artificial intelligence has rapidly moved beyond the experimental phase to become a key driver of business success across Australia and New Zealand. Today, organisations are harnessing AI to boost customer experiences, speed up software development, and simplify operations; transforming the way they work and compete. Yet, as adoption scales, a critical question emerges:…

From Risk to Resilience: Why Responsible AI Is AN/Z’s Innovation Engine

GUEST OPINION: Artificial intelligence has rapidly moved beyond the experimental phase to become a key driver of business success across Australia and New Zealand. Today, organisations are harnessing AI to boost customer experiences, speed up software development, and simplify operations; transforming the way they work and compete. Yet, as adoption scales, a critical question emerges:…

Snapchat’s Snapshot: Reflections on Australia’s Social Media Minimum Age Law, Two Months In

GUEST OPINION: Snapchat has published a new blog reflecting on Australia’s Social Media Minimum Age law, two months into its implementation. Reprinted below, the post outlines how Snap is complying with the legislation, including locking or disabling more than 415,000 under-16 accounts in Australia, while also sharing early insights into some of the challenges with…

Snapchat’s Snapshot: Reflections on Australia’s Social Media Minimum Age Law, Two Months In

GUEST OPINION: Snapchat has published a new blog reflecting on Australia’s Social Media Minimum Age law, two months into its implementation. Reprinted below, the post outlines how Snap is complying with the legislation, including locking or disabling more than 415,000 under-16 accounts in Australia, while also sharing early insights into some of the challenges with…