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Category: Global IT News

viaim RecDot & OpenNote – two AI note takers that finally make meeting transcription feel normal

Whether conventional audio recording or AI-powered note-taking, it’s often felt like it demanded awkward behaviour in the moment or a laborious process after the fact where you upload audio, wait for transcription, then clean up the mess. viaim is normalising a different idea – the AI recorder should disappear into the devices you already use,…

ServiceNow Deepens OpenAI Ties Around AI Agents

ServiceNow and OpenAI are doubling down on their partnership with a new three-year agreement aimed at putting AI where people already work. By integrating OpenAI’s models into ServiceNow, they’re trying to make tasks and approvals feel easier and less hands-on. “Enterprises want OpenAI intelligence applied directly into ServiceNow workflows,” said Brad Lightcap, OpenAI’s chief operating…

Jabra reinforces headset leadership with new Evolve3 Series, professional audio engineered for both work and leisure

Jabra, a global leader in professional audio and video solutions, today announces the launch of the Evolve3 series, the next generation of its market-leading headset lineup. Building on the success of Evolve and Evolve2, this latest evolution introduces a boomless mic design with class-leading comfort and portability, future-ready voice access for AI and real-time adaptive…

GitLab Announces the General Availability of GitLab Duo Agent Platform

COMPANY NEWS: Delivering agentic AI that enables teams to orchestrate agents across the entire software lifecycle Solving the AI paradox in software delivery to translate faster coding into accelerated innovation cycles Available now to GitLab Premium and Ultimate customers on GitLab.com and Self-Managed deployments, with planned availability to GitLab Dedicated customers during the GitLab 18.8…

New Research Shows Legacy PKI Puts Digital Identities at Risk Across APAC, as Visibility and Compliance Failures Mount

With public key infrastructure (PKI) security is under pressure from growing numbers of machine and workload identities, legacy and manual PKI approaches are driving up costs and risk. Couple this with over half of APAC organisations having been hit by unplanned outages due to configuration errors, and 39% citing the inability to have a centralised view…

Calabrio Adds Omni-Agent AI Intelligence to ONE Platform

Workforce and conversation intelligence company, Calabrio, is announcing the Calabrio Omni Agent Intelligence solution. Agentic AI-driven intelligence comes to Calabrio ONE experience This solution is a new omni-agent quality and AI intelligence feature integrated into Calabrio ONE. It provides a single, vendor-agnostic view of quality performance across human and AI agents. Omni Agent Intelligence provides…

Pax8 Appoints Sarah Bowden as Pax8 Senior Vice President of Sales and Marketing in the Asia-Pacific Region

COMPANY ANNOUNCEMENT:  Pax8, the leading cloud commerce Marketplace, names Sarah Bowden as Senior Vice President of Sales and Marketing for the Pax8 Asia-Pacific (APAC) region starting in January 2026. In this role, Bowden will lead the region’s sales and marketing strategy and partner engagement. She brings deep experience working across Asia, with a strong track record…

RegScale: Only 4% of Orgs Have Fully Automated GRC

While 95 percent of organizations have implemented some automation in their governance, risk, and compliance (GRC) processes, only 4 percent have achieved full automation, according to Regscale’s 2026 State of Continuous Controls Monitoring Report. Stuck between adoption and implementation Surveying more than 250 information security leaders, including CISOs, CIOs, Chief Risk Officers, and Directors of…

Layercake Scales Live Streaming Production At The Edge With Fastly

COMPANY ANNOUNCEMENT:  Layercake is a Sydney-based digital engineering company that provides automation and orchestration solutions for media production and distribution. Its flagship platform, Streamcake, enables broadcasters, sports organisations and enterprises to streamline complex workflows, automate infrastructure deployment and scale content delivery across platforms.

How Aussie Businesses Can Overcome Legacy Lock-In to Drive AI Acceleration

GUEST OPINION: There’s no shortage of enthusiasm around artificial intelligence right now. From boardrooms to government initiatives, including Australia’s new National AI Plan, business leaders are well aware of the benefits AI can bring. But for every promise of AI-led productivity gains, competitive advantages and business growth, organisations are still struggling to move from hype…

Google Cloud’s Colleen Kapese on 2026 Channel Opportunities

Channel partners everywhere want to grow their businesses in 2026, and for many, doubling down on bringing differentiated value to customers in key ecosystems is a core piece of the strategy. In the following Q&A, Colleen Kapase, VP of channels and partner programs at Google Cloud, shares how Google Cloud partners can leverage the company’s…

iTWire TV: GEYER VALMONT CEO Marcel Zalloua leads a genuinely AI-driven paradigm shift in commercial design, digital twins and AI factories

GUEST INTERVIEW: GEYER VALMONT, led by Marcel Zalloua, has evolved since 2004 into a pioneering design-led full-service interiors design and delivery business leveraging AI and digital twins to revolutionise commercial office and industrial design, exemplified by platforms like GVi for automated design, SunStudy for solar panel feasibility and structural analysis and, with ResetData, delivering Australia’s…

iTWire TV: GEYER VALMONT CEO Marcel Zalloua leads a genuinely AI-driven paradigm shift in commercial design, digital twins and AI factories

GUEST INTERVIEW: GEYER VALMONT, led by Marcel Zalloua, has evolved since 2004 into a pioneering design-led full-service interiors design and delivery business leveraging AI and digital twins to revolutionise commercial office and industrial design, exemplified by platforms like GVi for automated design, SunStudy for solar panel feasibility and structural analysis and, with ResetData, delivering Australia’s…

VIDEO INTERVIEW: GEYER VALMONT CEO Marcel Zalloua leads a genuinely AI-driven paradigm shift in commercial design, digital twins and AI factories

GEYER VALMONT, led by Marcel Zalloua, has evolved since 2004 into a pioneering design-led full-service interiors design and delivery business leveraging AI and digital twins to revolutionise commercial office and industrial design, exemplified by platforms like GVi for automated design, SunStudy for solar panel feasibility and structural analysis and, with ResetData, delivering Australia’s first public…

iTWire TV: ECOVACS Showcased Its Acceleration Towards Full-Scenario Service Robotics at CES 2026

GUEST INTERVIEW: ECOVACS Robotics is a global leader in home service robotics, and showcased its latest next-generation, multi-scenario robotic solutions at CES 2026 in Las Vegas, including the all-new DEEBOT T90 PRO OMNI, the DEEBOT X12 Family, together with new robotic window cleaner WINBOT, robotic lawn mower GOAT, and more. ECOVACS ROBOTICS is also introducing…

VIDEO INTERVIEW: ECOVACS Showcased Its Acceleration Towards Full-Scenario Service Robotics at CES 2026

ECOVACS Robotics is a flobal leader in home service robotics, and showcased its latest next-generation, multi-scenario robotic solutions at CES 2026 in Las Vegas, including the all-new DEEBOT T90 PRO OMNI, the DEEBOT X12 Family, together with new robotic window cleaner WINBOT, robotic lawn mower GOAT, and more. ECOVACS ROBOTICS is also introducing its first…

ArmorPoint’s New Self-Service Threat Simulation Tool

Provider of managed cybersecurity solutions, ArmorPoint, has unveiled a new tool to help security teams validate suspicious files and take decisive action with speed. Sandbox Detonation simulates threats within SIEM platform Sandbox Detonation is a new threat simulation capability within the ArmorPoint SIEM platform. It allows ArmorPoint customers and partners to safely upload suspicious files…

Report: CISOs Increasingly Positioned as Executive Leaders

Cybersecurity leadership roles are undergoing a structural shift, with executive-level titles now representing the most common way organizations position their top security leaders, according to new research from IANS and Artico Search. The 2026 “State of the CISO Benchmark Report,” released Jan. 15, finds that titles such as senior vice president, executive vice president, and…

AI Sprawl Becomes the Biggest Source of Enterprise Waste

 GUEST OPINION:  The rush into generative AI is creating a new class of inefficiency: AI sprawl. Organizations are rapidly deploying multiple AI tools across departments, often without coordination, governance, or a clear connection to core business processes. Instead of replacing existing complexity, AI is being layered on top of already sprawling SaaS environments: adding new costs,…

Video: How Truly SMB Helps Small to Midsize Businesses Adopt AI

Small and mid-sized businesses are under pressure to adopt AI, but many don’t know where to start. In this episode of Channel Insider: Partner POV, host Katie Bavoso sits down with Tim Rookes, CEO of Truly SMB, and Matt Kiernan, CTO, to discuss how SMBs can adopt AI responsibly, securely, and with measurable business impact.…

Teradata Included in Gartner Peer Insights Voice of the Customer for Data Science and Machine Learning Platforms

COMPANY NEWS:  Teradata (NYSE: TDC) announced its inclusion in the 2025 Gartner Peer Insights™ Voice of the Customer for Data Science and Machine Learning (DSML) Platforms. This recognition highlights direct feedback from verified customers on their real-world experience with Teradata’s DSML capabilities and platform performance.

Infoblox Expands Its Preemptive Security Offering to Combat Brand Abuse, Credential Exposure and External Threats with Planned Acquisition of Axur

COMPANY ANNOUNCEMENT: Aligns Infoblox’s preemptive security offering with a broader exposure management approach, enabling organisations to reduce risk earlier and more effectively. Axur brings proven scale, operational maturity and best-in-class threat disruption capabilities to Infoblox. Combined technologies help organisations protect against modern AI-enabled adversaries.

AVEVA unveils new artificial intelligence offering across its Unified Engineering solution

COMPANY NEWS:  AVEVA is launching several new market-leading AI tools within its Unified Engineering product to customers which will include an industrial AI assistant, generative design AI assistant, a predictive design AI assistant and intelligent point cloud framework. AVEVA’s new offering brings a cutting-edge solution to the market; with industry-leading innovative features that directly address…

RSAC on LLM Consistency and Cybersecurity Trust

As generative AI becomes embedded in cybersecurity tools, trust is no longer an abstract concern—it is an operational requirement.  New analysis shared by RSAC highlights a growing issue for security teams, MSPs, and IT resellers: the metrics used to measure large language model (LLM) consistency often fail to reflect how humans actually perceive reliability. Consistency,…

Navigating the Next Wave: Five Tech Predictions for 2026

GUEST OPINION:  Australia is experiencing an unprecedented level of interest in AI, with the potential to reshape industries and accelerate digital transformation. As AI capabilities expand, the Australian government’s new National AI Plan underscores the critical importance of building the infrastructure needed to seize the opportunity – placing data centres at the heart of the…

MetTel Launches Utilities Expense Management Platform

MetTel has launched its Utilities Expense Management (UEM) solution into general availability, positioning the platform as a cost-saving and sustainability-focused tool for federal agencies and large commercial enterprises grappling with fragmented utility operations. UEM platform promises simplified billing and metrics management for service records MetTel said the UEM platform centralizes billing, usage tracking, and payment…

Conversant Named Official Distributor of CentrePal in the UK

Unified communications provider Conversant has been appointed an official UK distributor for CentrePal, the Microsoft-certified contact center solution built natively for Teams.  The appointment coincides with the launch of the company’s new three-tiered C360 product suite, positioned as a complete communications ecosystem that brings together cloud telephony, collaboration, customer engagement, and analytics under a single…

Why CrowdStrike is Buying SGNL for $740M in the AI Era

Identity security doesn’t typically make headlines, but CrowdStrike has made it so. The company announced it will acquire SGNL, an identity security startup, in a deal valued at roughly $740 million.  The goal is to secure every identity, including human users, non-human accounts, and AI agents, as access decisions become more dynamic and risk-driven. Lots…

The Best MSP Help Desk Solutions for MSPs in 2026

Help desk tools give MSPs a structured way to manage client support from a single platform, helping teams track issues and meet service expectations.  The best solutions combine strong ticketing, multi-channel support, and SLA management, alongside an intuitive user interface.We evaluated several leading options using a defined set of criteria to help you choose the…

Check Point, Apono Launch Zero Trust Access Integration

Cybersecurity company Check Point Software has announced an integration with Apono, an identity security platform, to close a zero-trust gap by eliminating persistent permissions and enabling real-time access across cloud environments. Boosting security posture and enabling agility The solution from the two companies will enable organizations to reduce their attack surface while maintaining the agility…

The Hybrid Work Disconnect: Why Australian Workers Are Choosing Home Over the Office

GUEST OPINION:  Australian organisations have embraced hybrid work, yet many offices are still navigating the transition. Despite employee appetite for collaboration, too many spaces fall short because they’re not designed, or equipped, for the realities of modern work. Seamless collaboration requires both thoughtful investment and a clear understanding of the type of work each space is designed…